EFT Payment
Full payment is required within 48 hours to secure your reservation. Payment can be made by EFT (banking details on request to info@olivetreefarm.co.za) or you need to furnish us with full credit card details to confirm the booking. Please send proof of payment to info@olivetreefarm.co.za.
Credit Card payment by Paybridge Secure Link
If you wish to pay by credit card we will send you a Paybridge card payment request with your invoice. The email contains a personalized message requesting the customer to complete the transaction by clicking on a URL link. This email is personalized with the customer’s name, exact amount, invoice and unique merchant reference number. Once the customer receives the email, they select the URL, which then opens a secure one-time payment page. The customer enters and submits their credit card details to complete the transaction.
Please advise your bank that an accommodation transaction will go through on your card as cards are often denied, if they are not advised.
Original Credit card to be present on arrival
If the original credit card is not present on arrival, a copy with a letter of consent to use the credit card must accompany your confirmation. All cards need to be presented on arrival. This is due to stolen cards being used for online bookings.
Our cancellation terms
Like all Hotels and Guest Houses we have a strict Cancellation Policy to protect us against cancellations. We only have a few rooms and cannot make up business lost. We have a live calendar with Nightsbridge which connects to many websites around the world giving instant online availability. Once a room is booked it is no longer available to sell on these websites. If cancelled for whatever reason you will be liable for full payment. Verbal and email bookings are binding as a confirmation of the booking. Companies/Travel agencies operating on a Bill back basis will also be liable to pay cancellation fees if cancelled whether we have a voucher or not.
Please make sure you or clients are aware of our policy before accepting accommodation at our establishment.
Our cancellation policy
Any cancellations forfeit 13% of the total booking quote to cover credit card and banking fees.
- Cancellations 0 – 6 days prior to arrival forfeit 100% of the booking quote.
- Cancellations 7 days prior to arrival forfeit 50% of the total booking quote.
- Cancellations 14 days prior to arrival forfeit 35% of the total booking quote.
- Cancellations 21 days prior to arrival forfeit 15% of the total booking quote.
For non-arrival/no show/premature departure 100% of total booking quoted is payable.
Check-In Times
- Check in time 2PM – 5PM
- Rooms will be ready for check in at 2PM
- Early check in can be booked in advance at a rate of R200 per hour
LATE ARRIVAL – By Prior Arrangement – please let us know we care about our guests.
Check Out times – Payments
- 8:00am to 10am Monday to Friday – late checkout charges @ R200 per hour.
- 8:00am to 10am weekend & Public Holidays – late checkout charges @ R200 per hour.
In the event you want to check out earlier please settle any bills the evening before.
Breakage Deposit & Swimming Towel Deposit
Please note that a breakage and theft deposit of R500 is required on check-in and will be refunded to the guest within 7 days of departure. Swimming towels are available from reception, a deposit of R200 per towel is required and will be refunded when the guest returns the towel upon check-out.
Smoking
We are a non-smoking establishment. No smoking in the rooms is allowed. We are an eco-friendly establishment and smoking is a fire hazard to the Game Farm.
FINE of up to R2000 can be charged and payable on check out. We offer dedicated smoking area at the Pool area.
Gratuities
Gratuities are not included in the rate and guests may leave a gratuity for excellent service, the staff normally share this monthly and highly appreciate it.
LIMITATION OF LIABILITY
Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse. Any damage caused by guests to property and premises due to bad behaviour or carelessness, or keys lost and replaced for security reasons will be for the guests account.